002: How to Best Prepare for Helping Others with Nancy Boyer

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Resources

Ways to get in touch with Nancy

+1 (855) 860-5255

https://www.linkedin.com/in/nancy-boyer-63763913/

 

Nancy’s recommendations

Coaching Competencies for Leaders by Erickson Coaching International: https://erickson.edu/coaching-competencies-for-leaders (you will get a pop-up regarding the free webinar)

Situational Leadership by Ken Blanchard: https://www.kenblanchard.com/Products-Services/Situational-Leadership-II

Marilyn Atkinson: http://marilynatkinson.com/about-2/

Training Program Search Service by the ICF: https://apps.coachfederation.org/eweb/DynamicPage.aspx?webcode=TPSS This allows you to find coaching schools offering paths to become a credentialed coach.

Transcript 

Intro

Nancy Boyer: Whoever you are, whatever role you’re in, you do make a difference and you can make a difference. So really have the confidence that you need by developing yourself fully through training, through coaching; whatever is best for you so that you feel competent and confident to support others in the way that they need to be supported.

Fabian Luetzig: Welcome to the Global Campfire of Coaching, an ongoing discussion between coaches, coachees and anybody else interested in the Art and the Science of coaching, spreading information and exchanging opinions so that we learn and grow together as a community. I’m Fabian Luetzig.

Erickson Coaching Nancy Boyer.png

Nancy Boyer

How to best prepare for helping others

Sitting down at the Campfire with us today is Nancy Boyer. Nancy is a Professional Certified coach (PCC) certified through the International Coach Federation (ICF) and is a member of the ICF Phoenix Chapter. Having years of experience as an HR Practitioner, Nancy is also a member of the Society for Human Resource Management (SHRM).  Nancy’s experience coaching and leading as a Performance coach has provided her with the experience to work directly with Senior Leaders. She focuses on current trends and the change companies are currently facing to provide guidance and feedback. 

Nancy works with Erickson coaching International as the Business Development Manager for North America and an Erickson Facilitator. Nancy came to Erickson as a certified facilitator teaching leadership development courses for diverse organizations for over 25 years. In both roles, Nancy listens to her clients and/or learner participants to understand and support their specific goals and needs. Nancy’s further qualifications include being an Erickson Certified Professional coach, having acquired a Master of Business Administration from the University of Phoenix and being a Ken Blanchard Certified Instructor.

 

Interview

Nancy Boyer: I first heard about coaching when I was working in an educational institution. It did a lot of leadership development. I had a leader who was starting a team of internal coaches. She was in a meeting with myself and she had sat there and had listened to the questions I was asking in the room. You know, instead of giving my advice I was asking the room a lot of questions. Afterwards, she asked me to stay and she asked me if I would consider being an internal coach on her team that covered the Western United States. I was completely thrilled with the question because it was always of interest to me. She and I pursued that through a lot of conversation and I knew I had to go through coach training. That was the first time I heard about it and had the opportunity to become an internal coach

Fabian Luetzig: So when you say that it’s always been of interest to you, what did you imagine when you thought about ‘coaching’ up to that point?

Nancy Boyer: I dealt a lot with leadership development, I have trained people from entry-level, new employees, all the way up to executive leadership. So I had always imagined that you could coach in a way that was solution-focused. I had heard that from other coaches that are mentors in my life. So, really, what I imagined was the opportunity to now take leadership development and what I had learned there and what I saw for a need in organizations and use a coach approach. I think the biggest value that coaching has is to really let people be heard, feel heard and listened to so that they can help come up with those innovative ideas that organizations are looking for.

Fabian Luetzig: And those innovative ideas that the organizations are looking for, was that one of the big reasons that made you realize that you wanted to become a coach, ‘for real’ and full time?

Nancy Boyer: Yes. I used to be an HR business partner. And I felt that we could use, ‘we’ being an organization or individuals, more of a listening-approach than a tell-approach or a command-approach. I really was involved in some employee relation issues that I knew with coaching and training could be avoided or overcome in a better manner than maybe what had led to conflict resolution and/ or all the way up to litigation.

Fabian Luetzig: Tell us a little more about that ‘better manner’.

Nancy Boyer: The ‘better manner’ to me was: most of the time if you can catch a situation as it arises and really have a way to communicate with open communication where maybe both people involved are listening at a what I would call ‘Level Three Listening’, really hearing what the person has to say without assuming or thinking about your next question. Most of the time, where we had a conversation, whether it was mediation or coaching, the issue or situation could be resolved positively instead of really going from misunderstanding to as far as crisis, just by people being able to be heard and really being able to share their view points and the resources inside them. They really know how to overcome things if they’re given the opportunity. A lot of times, we don’t take time for self-reflection or even intentionally give time to let others reflect their ideas. And when we do this, better results arise.

Fabian Luetzig: So, if you don’t subscribe to the idea that coaching should be command-based and telling, how would you instead describe your style of coaching?

Nancy Boyer: My style of coaching is very much about the client or colleague/ coachee, whoever is in front of me, whatever the organization might call it. It’s really about taking time to be sure that whether it’s an individual or team, that people are heard in a way that they feel valued, that it matches their values as well as the organizational goals. So my style is really to be all-inclusive whether it’s an individual or a team. I think it’s really important that all great minds are heard and contribute to the action steps that go along with that. I think some people have the perception of coaching as ‘fluffy’, but no, coaching very much has action items and accountabilities that goes with it. And that’s what I do with my clients.

Fabian Luetzig: Action items and accountability. So really, putting it in to action, seeing the results, making something happen.

Nancy Boyer: Yeah, their goals, making it all about them. Whoever they may be. The client, the team or the organization that you’re working on, maybe something strategic from a coaching perspective. Making sure that there are follow-ups and deadlines, accountability and ownership of who’s doing what, people processing in systems to make really sure that you’re moving forward in an innovative an actionable manner.

Fabian Luetzig: And why is that important?

Nancy Boyer: I think without having deadlines and accountability, time goes very quickly and things don’t get done in the manner that they could or in the time-frame that they could. So, simply by having conversations, you avoid others who might be in procrastination. I had a situation where a client asked me “I am stuck and I’ve been stuck for a month and I’m on a deadline with my company, a big deadline”. By giving her that space and time and deadline, she was able to accomplish that project in time, but seeing her go from fear and procrastination to major accomplishment.

Fabian Luetzig: I think, you’re leading right into that, one of the best ways of conveying the power of coaching to people is through stories, and so I’m curious: what might be one of your favorite coaching success stories.

Nancy Boyer: Well, I have a few, but my favorite still has to be: I was honored enough to be asked to coach 26 leaders from the same organization over a period of time. I remember this one gentleman. This was a very divided team, by the way. Some people considered themselves ‘the Field’ and the rest considered themselves ‘the Office’. The goal was to get the team together as the one team that they were. Some people were coming very much, wanting to be coached who was about to retire and didn’t see the value initially. He had made a comment to me “Let’s just get through this. I’ll come but I really don’t think you can help me” in the beginning. I just really made it about him. We explored his time he would have with the organization as well as his time at retirement and what he could bring forward with him. I just got the best compliment from him at the end of the coaching of what value it was for him, the organization and his family. It truly still is one of my favorite stories because he was coming as what some of us call a ‘visitor’. But he really became someone who enjoyed coaching. He was very much inspiration to him, his team, as well as myself.

Fabian Luetzig: Awesome, Congratulations on that!

Nancy Boyer: Thank you!

Fabian Luetzig: Could we go a little more in detail in that? When we teach new coaches, I think that’s one of the situations that they are most afraid of and that they ask a lot of questions around. “What if somebody doesn’t’ believe coaching works? What if somebody doesn’t want to talk to me? What do I do? How do I get them to try it out and to come around, just like you did?

Nancy Boyer: I think it’s all the value of the questions that you are asking, how much you make it about them and what is of value to them. Why is it important to them? What is their goal? How are they going to achieve it and how will they know that they achieved it? With him, I had to start with building rapport, really getting to know him and understanding who he was and what he had done in order to prepare for this retirement. He accomplished a lot over the years, but what could he do to even set the next person up for success and how could he help bring these two teams together? So he really saw the value in what we were trying to do together, but specifically for him and his organization that he took great pride in after working there for I think it was over 30 years. So, I think that’s when the value was seen. It’s really about the client, not us, people will definitely talk to you when they know it really involves them, their organization and the goals that they’re trying to achieve. But really, also meeting them at their values so that they know how it is important to them as well as everyone else.

Fabian Luetzig: Thank you for that.

Nancy Boyer: You’re welcome. Yeah, I think even in leadership, for those that might be listening that are really being that person for either their direct report or maybe they’re in an informal leadership role, I think the best thing you can do is of course make sure your goals are being accomplished but see how that specific person wants to be in an environemtn that motivates them, sees the ability to get to their goal and what resources or goals do they need? Is it a time to teach? Is it a time to coach? Is it a time to manage? Where are you with that person specifically on that goal and task? And how do you change your leadership style accordingly so that you were giving them what they need in that moment?

Fabian Luetzig: So obviously you have quite the experience already and you have experienced challenging cases already and you’ve mastered them, so I’m curious: Has there ever been a time when you have doubted youre abilities as a coach?

Nancy Boyer: Absolutely! I think we all do because we’re human. So yes, I definitely have doubted my abilities as a coach. When I went through a fabulous coach training with Erickson coaching International. There is so many methods and methodologies, processes and exercises to really use with your clients. Like anything, you’re learning and you’re getting direction and you need coaching yourself or practice So there were times when I thought “Boy, these are so good! Each of these processes or methodologies, tools are so good but how will I know when I use them with which client?’ You know it’s just a matter of committing to practicing, to exploring with your client to make sure it’s the right one. And when it’s not, it’s ok to try something new and be honest. We definitely have coaching ethics that we follow. You continue to get better and better and now there’s days when I’m like “I know exactly where I’m going to go with this client!” Maybe something I haven’t or have tried before, but it’s really specific to this client and their needs. So I would just encourage any coach to practice and learn and be coached. I think that’s really important, I continue to be coached and I’m around amazing coaches through my ICF Chapter membership as well as through Erickson coaching International and it really helps me to stretch and grow on a daily basis.

Fabian Luetzig: I can only echo that. I have a wonderful Chapter here in Kenya as well and it makes such a difference to be among coaches, to be among people who share the same value system. Not to say that they have the same personal values, but the Code of Ethics and just the same understanding of what coaching is. That makes all the difference in the world to me as well.

Nancy Boyer: Yeah, and you know what’s nice is that you can even some great presentations from other coaches. Mine’s in Phoenix, Arizona. It’s really been a great part to be a member of, because everybody pulls their weight and shares as well.

Fabian Luetzig: Through this practicing and getting to that state where you say “Ha! I know exactly where to go with that client” how do you impact other peoples lives for the better

Nancy Boyer: It’s really why I do what I do. I’ve been fortunate with the mentors in my life that have helped me by providing feedback and helping me grow and also coaching me to explore the opportunities. So what I do and where I’m at in my life is to completely give back. I’m fully enjoying my work positions as well as coaching my clients through my private practice. Anytime I teach or train or manage I feel like I’m giving back, because one thing that I have done is I’ve coached and consulted with many companies. So I know what employees are saying at all levels and I share that as I go to different organizations so I bring what I’m hearing along with me and then I also listen while I’m there so that people can really learn from other organizations, whether they’re in a public group together or in a private group. And make sure that I find a way to share and help. One thing I teach all leaders or any coachee is: You could be the only person in a person’s life that makes a difference for them. I learned that through one of my classes. I didn’t realize that some people don’t have that mentor leader. I found that out through and exercise I was doing. I always share that at every opportunity I get. Just remember: You could be the onley person in somebody’s life who makes a difference

Fabian Luetzig: Yeah, that’s huge. If you make a difference to one person, and like you said, you might be the only person in that other person’s life who is in the position to make that difference, than to that person that makes all the difference in the world. Since every individual every human being is incredibly precious, just helping person is so incredibly rewarding that, really, the scale and the scope doesn’t matter, it kind of pales in comparison to how meaningful it is to really profoundly help one person in their life.

Nancy Boyer: Definitely, and the ripple effect that comes from that:  Sometimes you see people years later and you may not even remember, but they remember what you did or said to them. And then they tell you who they touched. So it just keeps rippling out.

Fabian Luetzig: In looking towards the future and seeing your ripples roll out even further, how do you want to develop how you impact other people’s lives for the better in the future?

Nancy Boyer: I would say a few things, Fabian. I definitely want to continue with coaching at an organizational level, I want to be part of Erickson’s World Game. I’ve always, since I was a child, wanted to get more involved with children, so maybe a coach approach with the parents. I’m an adopted mom and foster mom, so I definitely see where coaching could have an impact as you get ready for the child or as the child is coming into your house and all the things that could be going through their minds. To prepare for that future forever-family. So, I have different aspects of coaching coming together. Working with children, I definitely know there’s a goal out there for me, finding the ways to make sure that I do that, because really, I feel that that’s what I was put on this earth to do.

Fabian Luetzig: So why is that important to you?

Nancy Boyer: Because if we can impact children at a young age who will impact others, it will really be a world of kindness, because people are heard, because they feel valued. We could avoid some of the situations that are currently in this world today. So, I really want to start with the children and those important role models in their lives, whether they be leaders in organizations that are affecting people at all ages or parents themselves. I think both need to work together to have a better impact on our future.

Fabian Luetzig: Beautiful, thank you, Nancy!

Nancy Boyer:  You’re welcome!

Fabian Luetzig: So, in working towards that, what aspect of your coaching are you most confident in right now?

Nancy Boyer: I would say I’m most confident in the organizational development. Bringing coaching into businesses. We’ve been doing that through a course that I helped create: “Coaching Competencies for Leaders”. We’re really seeing some great results from that as well as The Art & Science of Coaching. So I definitely want to stick to working with corporate leaders or potential leaders, who can impact individuals or groups on their specific goals. And then, from a bigger picture in my life, also making time for volunteering and/ or leading groups that work with children and really helping those in need as well, so that everybody has an opportunity to be successful

Fabian Luetzig: What you just mentioned with volunteering, is that the aspect then, that you would like to improve next, or is there something else that you say “This is my next process where I want to go through the stages of learning, climb that mountain, master that”?

Nancy Boyer: Yes, for my personal side, volunteering would definitely be next. I’ve done a lot of volunteer work, but with learning a new position, I’m not spending as much time as I would like. And I would like time to give equally to that as well. But in stretching myself, the goal is definitely to write a book. I want to write a book on what I’ve heard over the years from all the different employees and leaders that could really benefit and value others. Sharing those best practices that I’ve taken from so many organizations where I hear the same things, regardless of the organization. So really, I think how to coach in organizations, but a book more about what I’m hearing and how that can help. Sometimes when you work with people closely, you can’t always hear what they have to say because you’re in it. But maybe having an outside perspective of “Here’s what your employees are saying. What can you do about it?” Something like that is where I want to stretch myself next.

Fabian Luetzig: What effect do you want to have with that book, then?

Nancy Boyer: I really want any direct leader or potential leader to take a coach approach, whether it is helping people with goals to disciplinary to all the aspects of managing and leading, so that we avoid some of the situations that are happening in organizations, businesses. It doesn’t matter if it’s manufacturing, Corporate America. Whatever organization it is, I’m seeing the same types of situations. Change is going to occur, so how can we help prepare for change, so that they get through the change quicker? How to we walk them through with the coach approach and really be there to provide them with those resources and guidance that they need so that the individual can feel and be successful but then the organization can also have that happen in more of a quicker manner with less resources to do more in today’s society.

Fabian Luetzig: Sounds like there’s going to be a lot of valuable advice in that book. Usually as coaches, in the sessions, obviously we don’t give advice. So, I’m curious, what is the advice that you find yourself wanting to give your clients most often when, as you say, you hear similar or the same things over and over again?

Nancy Boyer: I don’t give advice. I really do ask the questions so they can come up with their answers. But I do believe there is a time to teach as well. What I see as well in many companies is that even with new hires: They need to get them up to speed very quickly. But I talk to new employees who aren’t getting the training they need when they need it. So, I do think there is a time to train and a time to coach. When I’m in a coach position, I completely ask questions and have them come up with their own resources. But I also know the balance. You know, if I was writing a book and I was asking questions in the book so that people could imagine the possibilities but also giving advice of what we learned so that people could understand how to be that coach with the right approach. So I think it’s really a balance of both. But with my clients, I’m definitely asking questions. But my role is very different in that I also teach as a facilitator, so I always have to understand which position I’m in. Would it be facilitating or coaching? How do I effectively, to make sure I’m meeting the needs of the person or the organization that’s in front of because even recently, we’ve been teaching to organizations throughout the world and what we see is some organizations needed it even more customized for them. So we teach them how to coach but we also teach them when it’s time to train, what does that look like and how would that be different? Help them come with their solutions, so that they know when they’re coaching, when they’re training. And go from there

Fabian Luetzig: Yeah, I think that’s such an important point to have a clear distinction between coaching, teaching, mentoring and to clear about what hat you’re wearing. And also to be clear about what are you selling, what is your role. I think that contributes a little bit to the confusion that some people have around coaching that sometimes those words interchangeably, mentor and coach. So, thank you so much for bringing that point up.

Nancy Boyer: Definitely. I think that’s one of the things that we as coaches would love to have more of a definition around. We have the International Coach Federation to hold us to those ethics and standards, but not every organization or person is aware of that. So, the more we can share: “When you’re a coach, these are the guidelines, these are the competencies you are developing, and these are the ethics that you stand behind.” When you’re teaching, it’s completely different, and really making that know of exactly what hat are you wearing and what goes with that.

Fabian Luetzig: Since we’re talking about coaching as a profession in a way, what do you think coaching as a profession needs even more of?

Nancy Boyer: It’s funny that we just had the conversation about that, because I think what it needs more of is a clear definition. So that when you say “I’m a coach” people completely understand who you are and what you do. And what you don’t do. Solution-focused is my style, so really asking those questions to help your client visualize and come up with action items to get to those solutions. I think we really need more of that. Some people might think you mean a coach like a soccer coach or a football coach. So how can we clearly define what a coach is, it would really help. And I think the more coaches like yourself and myself model coaching, true coaching, certified coaching, that will help clarity.

Fabian Luetzig: How do you explain to people who are curious about coaching and have never heard about it, really, how do you explain to them what coaching is? Do you have a catchy definition that you give them?

Nancy Boyer: First of all, I would ask them what they need, what they’re looking for and then, for coaching itself, I would say: What I do as a coach is really spend time with you to explore your goals, actions and opportunities by asking a series of questions through what I call solution-focused coaching which is really helping you in vision success so that you can be successful. Thinking about “What are the steps to get there?” and “How will you know you got there?” Keeping you on a timeline to your commitments and then meeting with you through follow-up to ensure that the actions are happening and that you’re really in the right positive mindset to be able to do so.

Fabian Luetzig: What would you say makes a good coach?

Nancy Boyer: A good coach is one that makes everything about their client, that really is focused on the client, blocking out any judgement, staying completely open at a very deep, what I call Level Three Listinening, which is a global listening, hearing the tone of voice, hearing the words that aren’t spoken, hearing the words that are spoken and really just staying open to the possibilities of what the client’s trying to achieve. And then a good/ great coach holds their client accountable to those actions so that they can be completed in the time frame for them and whoever they may be affecting.

Fabian Luetzig: What is one tip you would give people who are aspiring to be great coaches, tehat are on their way there or have maybe just started out

Nancy Boyer: I would definitely say coach training. Whichever one you select. I learned a lot. I was a Performance coach before I became a certified coach and I really thought I was coaching and I was giving a lot of advice as a performance coach. But coach Training taught me all about the right questions, the processes, the mindset, the brain, the importance of the brain, the neuroscience to coaching, as well. So, I would highly suggest a coaching school. The one I went to was Erickson coaching International. But you do and select what’s right for you. The reason I selected Erickson was that I was being selected as a certified facilitator by the Ken Blanchard Institution for Situational Leadership and asked them “When you hire coaches, what school have they gone through?” And they said Erickson coaching International, and that was enough for me because they’re highly respectable as well. I’d say explore different coaching schools, find the one that’s right for you. Commit to the time that it takes and the practice that it takes. Know that you’ll be part of a beautiful coaching community of people that have the same passions and strengths, that we’re very happy to help you and support to build your skills and build your business, if that’s what you’re looking to do, or coach internally. Whatever your goal may be, really put it out there and be open to the possibilities yourself. And be coached by others yourself.

Fabian Luetzig: Couldn’t agree more, Nancy. Who is one person, besides of course yourself, that people should follow or check out, because they would get some value from doing that.

Nancy Boyer: Without a doubt I would say Marilyn Atkinson. She’s the President and Founder of Erickson coaching Internatinal. She has taught me more than I can put into words. She has written several books. Not only that, she is always out with people from around the world, understanding culture and diversity and coaching, of course. She studied from Milton Erickson and she shares through teaching, she shares what she has learned, but she also does a lot of exercises and practice for you and others to get up to speed. She keeps this coaching community together to really help change the world one conversation at a time. She’s very genuine. I couldn’t agree more with the vision, as well as the people that you get to work with, are talented and professional and really giving individuals.

Fabian Luetzig: Yes, at the danger of not sounding impartial as the host: I completely agree. Marilyn was here in Kenya recently, because we did the first Erickson class here. It was just beautiful, also to see how universal it is. Like you said, people from around the world are part of the school and people from around the world pick up on what Marilyn is saying and make it their own and bringing that message forward and teaching it to others. And it works. Everywhere. Everybody benefits from it and it’s just a wonderful thing to be a part of.

Nancy Boyer: It really does work. I just had the fabulous opportunity that we were hired by one company to go three different countries, but the same company, and teach on coaching competencies for leaders. So I saw culture, I saw diversity, I saw talent, but it worked in each location. And that’s the power of it. And not only that, while we were there, we had learners there that took us in as their own to really share the pride of their culture and how coaching has benefitted them. It was a very great experience that I’ll never forget.

Fabian Luetzig: Other than Marylin, what kind of resource what you recommend to listeners to check out, like a book, that they can get even more value out of?

Nancy Boyer: Out of coaching itself, or out of leadership?

Fabian Luetzig: Whatever you most wholeheartedly want to recommend.

Nancy Boyer: I think one of the things that goes very nicely with coaching is Situational Leadership with Ken Blanchards’ group as well. I took that course as a leader and you get feedback through a 360 from your direct leaders, your colleagues and your direct reports. I believe that you should be open to feedback, you should implement feedback, you should seek feedback. When you’re in the teach mode and you’re able to give feedback, you do that. When you’re in the coach mode you ask for feedback. So I think it’s a nice blend of both to hear what others see of you and then you know what to coach on. It’s like the Leadership Pipeline, you have to understand “where is your employee at that time of development and what do they need?” And then once you know it’s coaching, how do you go about it, what methodologies, or systems or processes do you use with them to help them be even better at whatever they’re trying to accomplish. But I do think it’s a balance of both: knowing where you need to improve, what are your strengths, what could be even better or could you be even better at? Once you know that, having the right coach with you to support you through that.

Fabian Luetzig: So it’s called Ken Blanchard, you say.

Nancy Boyer: Ken Blanchard and the course itself is Situational Leadership. It’s phenomena!

Fabian Luetzig: We’ll put the link for that in the show notes, so wherever you listen to this, you can look in the description and the link will be there. Same as everything else, how to get a hold of … well maybe not get a hold of Marilyn, but how to follow Marilyn and how to learn more about her. Nancy, coming closer to the end of our conversation, what is the one thing you want listeners to take away from that today?

Nancy Boyer: I really want to take this opportunity to share with the listeners: Whoever you are, whatever role you’re in, you do make a difference and you can make a difference. So really have the confidence that you need by developing yourself fully through training, through coaching; whatever is best for you so that you feel competent and confident to support others in the way that they need to be supported. Always invest in yourself first, so that you are prepared to face any challenge that might come your way. And I’m happy to be there, to support anyone who maybe needs help with competence or confidence. Once you have the balance of both, you truly can be successful in anything you.

Fabian Luetzig: Thank you for that generous offer, Nancy! So, how can people get in touch with you, then?

Nancy Boyer: I think the best way would be to contact me at my number which is +1 (855) 860-5255 and I could also, if you want Fabian, put a link for you, where people can give an email or whatever is best. I honestly put that out there because I was fortunate enough to have some great mentors and coaches who really have supported me, to help me become who I am today and who will continue to stretch me for the future. And I really thank you for this time, Fabian, I am completely honored.

Fabian Luetzig:  The honor is all mine, Nancy. Like I said, thank you for being one of the trailblazers and having the courage to be one of the first guests on The Global Campfire of Coaching. So, before I let you go, I’m really curious: What is a project that you’re working right now that you would like to shine a spotlight on?

Nancy Boyer: I mentioned the Coaching Competencies for Leaders, it’s a program where we took parts of The Art & Science of Coaching through Erickson coaching International, but we made a program that highlights how to have coaching conversations in any organization to build coaching competence and skills. Where we’re going from here is we’re going to take it to the next level and really start working on and implementing with feedback from our learners as well as organizations: High Performance Team coaching. I’m super excited for 2019, that’s one of the things that I’ll be a part of and I know the impact that it will have on others who will make the choice to join us and I really look forward to, hopefully, seeing some of you as part of that curriculum, whether it’s “Coaching Competencies for Leaders” or the second stage “High Performance Team coaching”.

Fabian Luetzig: As somebody who has taken that course, I was one of the first ones there, I can really say it was very interesting and very eye-opening. Also coming from the side of being a coach, seeing how to have the different approach when going into organizations. Sometimes the pure coaching approach might not be the best fit for the organizational culture or for the specific situation, because there might be more of a training need, or what have you. It was really interesting to see how to moderate that coaching approach, how to switch between them. Like I said before how to be really intentional, really clear about what role I’m playing right now. When am I coaching, when am I teaching? How can I make the approach that I’m using, that I’m choosing right now, how can I make that transparent and get the buy-in from the persons around me? That was some really strong value that I got from that course

Nancy Boyer: I’m really glad to hear that. Buy-in and engagement, right? Thank you!

Fabian Luetzig: That’s another link, obviously that we’ll throw in the show notes for people to check out. So I know for the Art & Science of Coaching, there is a webinar, where you can dip your toe in the water and check out whether you like the vibe and the facilitator, and I would assume there is something like that for Coaching Competencies for Leaders as well, right?

Nancy Boyer: Yes, there is a webinar. It’s more about what the course is about and when it is offered, but it definitely gives a feel for the curriculum and the different formats, online, onsite etc. that a learner or an organization could participate in. So yes, we do those about every two weeks. Or, in some months, once a month when we have the course running that month.

Fabian Luetzig: Alright, awesome! Free webinar, people, take advantage of it! Nancy, I want to thank you so much once again. I think there was so much value in what you said. Hope to have you on again soon, then!

Nancy Boyer: I really look forward to that! And thank you so much, like I said, it was an absolute honor! I wish everyone the very best in your future and a Happy New Year! Thank you!

Fabian Luetzig: Thank you, Nancy!

Nancy Boyer: Alright, take care!